If you're looking to sink into regret and a sagging couch, then this is the place for you. Want chronic back pain as a bonus? Go ahead, shop here. I wouldn’t recommend this place or Ashley Furniture to my worst enemy. And customer service? Don’t insult my time with hollow apologies or bait offers. I already got the courtesy call from a salesman trying to slap a 10% bandage on a broken product. It's a holiday weekend, and instead of resting, I'm wrestling with buyer’s remorse.

The dealivery guys were great, love my new couch!!!!

From beginning to end, this shopping experience couldn't have gone any better. I would like to commend the Sales person Susie at the Gilbert Showroom Store and the delivery guys for their outstanding service! Will definitely shop again!

Extensive furniture collection across a wide range of styles and prices. Much of it for immediate pickup or delivery.

I was extremely disappointed with what they called “white glove delivery.” All the furniture I received was completely unprotected—no wrapping, not even plastic film. Some items were already damaged inside the truck before even being unloaded. I seriously question the professionalism of their so-called “trained delivery drivers.” Customer service called me offering $100–$140 as compensation or to send someone to “fix” it—basically just repainting. I purchased over $15,000 worth of furniture. Do you think I care about $100? The deep scratches went through the surface and into the material—it’s not something a quick paint touch-up can fix. And to make things worse, you can’t even file a complaint in store. They tell you to call customer service, who then just gives you the runaround. For a company claiming to provide premium white glove service, this is absolutely unacceptable.

I am extremely disappointed and angry. I spent $15,000 on furniture from American Furniture Warehouse, and the delivery experience was a complete nightmare. The two delivery workers were very rude and completely unprofessional. They dragged my new furniture across the floor without any protection, treated everything roughly, and even damaged my brand-new wall and door — as you can see in the photo. They had dirty hands and left smudges all over my clean walls, and they didn’t bother to remove their shoes, walking all over my brand-new carpet. One of the beds was already damaged before it was even brought into the house. I asked them to take it back, and they initially refused until I insisted very strongly. This is my new home — I haven’t even moved in yet, and it’s already been damaged. I deeply regret choosing this company and honestly feel like returning everything. Terrible service, completely unprofessional delivery team

Returned my standing desk to costco and got a better one here. Wider, and practical to mount my monitors properly. Got kids room’s furniture and living room sofa sets under $2800. Go treasure hunt🙂

We purchased a futon and the sales rep was great. The delivery team was also exceptional. We have a very tight driveway and the delivery team maneuvered it perfectly. The team was friendly, competent and efficient.

My goodness the delivery team was friendly, fast, and efficient! I didn't even have time to offer them something to drink!

It's a little frustrating going on the weekend. But the weekdays early are the best time for the best service

I was notified the day before that they would be at my location between 9:45 and 1:45 to deliver my furniture. The team of 3 showed up at 10:45 as notified and quickly began unpacking my new sectional. They entered, set up, cleaned up and were out the door in less than 20 minutes. I was extremely impressed with how professional and polite all three guys were. My wife sent them on the road with a small bag of home-made Oreo cookies and cold drinks. I have already been recommending AFM to family and friends and will continue to do so. Great experience.

No pressure, decent staff

1million the best customer service experience thank you

Great furniture for good prices

I'm very disappointed with the attitude of the dealer and the store. I bought a sofa table on April 13th and I heard that it will take two weeks to deliver. However, until now, when it was almost a month, the table had not been delivered and I couldn't hear any explanation about the delay. This is a matter of responsibility between the dealer and the store regardless of the quality of the furniture. At least they don't know that the delay in delivery is not their fault, and it's not the customer's fault. I won't have a deal with the dealer who sold the furniture in my life.

The 2 men that delivered the furniture were kind enough to move my old sofa. Both were extremely polite and professional. They took great care in getting the old out and the new in without any damages.

They delivered my furniture to my home state, set it up and showed me how to work it. Very professional! Great quality. Thanks guys!

The first time going here was recommended by friends. It definitely was an amazing experience; it has so many options, and the inventory was overwhelming! Super huge store and absolutely reasonable prices compared to other places. Was helped by Michael Hunter, an absolutely amazing sales rep. Kind and pleasant to deal with, very helpful. Thanks, Michael! Purchased our bed immediately with his help and knowledge. Will be back again for further furniture!

So 8 years ago my wife and I bought the perfect couch here for our space… wear and tear happens and 8 years forward we literally bought the same couch again! Price was similar reflecting current inflation… now here comes my issue… the delivery…. Old couch was originally delivered w no issues… also removed an hour prior w no issues. So the new couch comes mind you the same exact couch… they say they can make it in the door despite the same couch leaving half hour prior… mind you I’m at work watching this on my doorbell’s camera with my wife at home… they proceeded to try and just drop in the drive claiming they only have 15 min per delivery… and don’t want to get blamed for damage… I get it but they then instruct her to remove the porch light contacting the screen door… so I call my wife watching this at work… she had no mechanical knowledge and could have electrocuted herself on the drivers advise. Store tag is great but one star to the delivery guys

Loved it... Creative, Many sections to choose from, Good prices, Awesome service... 💯❤️💪🙏👍✌️

Every aspect of our experience was better than expected.

SHAWN AND DOM ARE SUPER STARS!!! I met SHAWN first, and he was the finest example of NO PRESSURE sales...super knowledgeable and was "available" but not hovering or pushy...didn't try to be clever or slick...just humble, kind, and ready to help!! He is a natural...knows how to make you comfortable, but relaxed, so you can make the best choice. No flash...all heart! Then I came back to buy, but Shawn wasn't there. I was approached by DOMINIC, who was also NOT PUSHY. He was very helpful, genuine and told me that Shawn would be back the next day, if I wanted to wait for him. I decided to go ahead with the sale, and knew they would split the commission. These are quality sales associates...looking out for each other, and PRAISING each other's assets. You can't go wrong with SHAWN or DOMINIC...ask for them, you won't be sorry!!

The delivery reps (John and Octovio) were very timely and pleasant to work with.

The sale rep are non pushy. There a lot of different pieces of furniture

Checking out mattresses. The staff are a little too pushy. Three folks came to ask if they could help us even before we got to o.the mattress's. Give a gal time to get oriented please. Purchased and had delivered. The delivery guys are great I recommend.

Ralph at the Gilbert, AZ location is truly a rockstar! He was extremely helpful and patient with me while I found the perfect couch. He made the overall experience very smooth and easy. He gave me 5 star service and I recommend him to anyone shopping at American Furniture Warehouse.

Great customer service in store && delivery quick and easy

Definitely will shop here again. The delivery service was so convenient and love that they constantly communicate where they are with their deliveries before heading over. They were quick and efficient with moving things in and building the bed frame for us.

My new blue couch looks Great goes with my new dresser and recliner I purchased a year ago and my house looks Great.

Great Store, lots of employees asking to help you out. I have bought 2 mattresses for our house. A bedroom set, TV and TV stand. Looking to go and shop for living room set next

Elias Sarsar was amazing!! My boyfriend and I are moving into our first apartment and he was a huge help with helping us buy our couch! He was very knowledgeable and made the whole process smooth and easy

Although we did not find what we were looking for, the store did have a wide variety of merchandise. It was nice to be able to see the displays and touch them. Staff is all commission, so several came to us asking if we needed help. Pleasant experience.

Good experience. Plenty of different furniture, styles and decor..bought furniture twice before, both times it has taken months to get it . They don't tell you that it is OUT OF STOCK OR THAT IT COMES FROM ANOTHER STATE...

I don't know where to start.... my husband wrote a review a few weeks ago regarding our executive office set purchase and the extended delay for delivery. AFW team ended up reaching out apologizing for the delay and offered a few "resolutions" . We accepted one of their offers but then we were told the order was backordered again to an even later date; end of April now. I called their corp number last week and spoke to a customer service rep and she advised me that it was not backordered until MID MAY! This clearly agitated me even further because when we made the purchase at the beginning of March we were told no more than 3 weeks. Once the customer service rep advised me it was now pushed back to mid May I asked to be transferred to the store manager of the store I purchased from; Gilbert, AZ. I was not transferred to the store but to another customer service rep. I reiterated everything to this rep and he then informed me that no my items wont be delivered in May but MID JUNE now! AFW can't seem to keep their time line straight. I asked to speak to Gilbert store manager immediately and he told me he will leave a message for the store manager to give me a call back. Here I am 6 days later and I am still waiting for that call. Needless to say this will be the last time I will be purchasing anything from AFW and I will not recommend them to anyone. When we were in store making the purchase I asked MULTIPLE times to see to the store manager due to the timeline because it's an executive office set and it was needed for WFH position and the sales rep refused to bring one to the floor? Do they even have one?

Furniture delivered today. Great experience, great people! Thank the delivery crew!

Di Di was wonderful at helping us find the perfect couch. She was kind, attentive and knowledgeable. She made our experience a great one!

Impressively-sized store with some good prices. I have bought many pieces of furniture from here. I also appreciate that they will deliver pretty much anywhere in the U.S. Making purchases online from AFW has been a different experience for me though.

Have been coming here 10+ years for our furniture needs and no other place we have been to has ever come close. 10/10 recommend for best prices and quality in the valley

Bedroom set and living room set all delivered as promised. There are a few items on back order and were informed of that up front. Great communication with delivery! Loved our sales guy Caleb! We will definitely purchase again.

Purchased several pieces of furniture for our new home in Gilbert. Service and employees are great every time.

Just checking in to see if there has been any action taken on our order. Hopefully the order will be filled prior to the 20th of the month as originally requested. The purchase went well; here's hoping the delivery will, too. Please plan to deliver our order as soon as it comes into the warehouse. Thanks.

Very kind friendly staff

The 2 deliverymen were FANTASTIC! Set up my furniture exactly where I wanted it and were super friendly. This furniture is incredibly comfortable! I sure do love AFW!

We originally had a challenge with communication but AFW made it right and the delivery was perfect.

Great service, efficient and delivered quickly

Bought a recliner over the phone. Emilio was super helpful and friendly. Sale was way easy and I'd shop there again. Thank you Emilio

Sales people at the store were great. The gentleman that brought the furniture to the house were clean, professional nice and made sure everything worked.

I just moved into my new place and I knew that AFW was the place to go for all the things I wanted.. Emilio greeted me right away, and he walked me through the store to match my requests and needs, which took about an hour, and he was so dedicated, and I found everything I wanted perfectly and he was so accommodating, I felt like I was at Louis Vuitton minus the champagne. I will absolutely shop here every time, and I will always ask for Emilio. He is a star. ⭐️ Thank you you to Emilio and everybody that greeted me and was so kind to me at the store. You guys are Fabulous 💁🏼‍♀️

Cynthia Custer was professional, courteous and helpful while I selected furniture. She never pressured me into a sale and I appreciate it. Cynthia walked around the store with me as I showed her which pieces I wanted to purchase. The furniture I purchased is beautiful, comfortable and was delivered with care.

From purchase to delivery, we received excellent care. Received two separate deliveries and both times the deluvery guys were friendly, polite, and fast...phenomenal! Impressive all the way around!!!

I didn’t get her name but the customer service representative that answered my call yesterday was very rude and was getting very upset because I was trying to explain to her that I didn’t get my full refund amount on my mattress . She said they applied what I paid in cash to my debit card but when I called the first time they said that that can’t put cash back on my debit card? So I want to know where my $114 is . I bought $8475 worth of furniture from this location but got treated horrible by the customer service department.

If I could give a negative star I would. This is purely about their customer service and or lack there of. On March 8th my wife and I tried to purchase office furniture. Desk, file Cabinet and Two nice lighted book shelves. We needed our office done fairly soon due to at home working conditions, when we talked to the salesman he said it was out of stock. He then proceeded to tell us he didn’t want to over promise and under deliver, it would be 2-3weeks. We had the executive desk and file cabinet delivered but are now being told it will be an additional 3 weeks to get our lighted book shelves. This left us with a very poor demeanor as we had not been offered free delivery and or any compensation refund due to their lack of ability to get the products here in a timely manor. We love the look of our furniture however we just wish it was complete and delivered within the agreed time. American Furniture Warehouse definitely does not care about their customers, only that they made a sale and nothing will be done to accommodate anyone. We will not be looking to get anything else from them in the future absolutely poor customer service. . . When we call to ask for a manager people just put you on hold then it hangs up after a while. So please keep in mind that they do not care and will not make sure that you are satisfied with your purchase and deliver later, Much later than expected. Update- After a long arduous wait. . . They offered my wife a $100 credit and said end of April. After calling this week they have now said we will not receive our bookshelf’s until mid to late June. After what we initially spent on this office furniture and the constant delays in product delivery, it has been the worst experience from this company. My wife and I truly believe they should at the very least send us the floor model that is available now, instead of waiting for something I feel is not going to arrive at this point. DO NOT USE them if you need furniture for your home. At this point I would have rather spent more money somewhere else and know that I had the furniture within the time stated by the sales people. This is an absolute joke. Send us the ones you have on the floor so we can be done with this already. Complete waste of my Time and Money and we continue to get the run around.

Got really nice furniture for a good price

I purchased a living room set end tables couch love seat recliner and coffee table first recliner won’t be here till mid April ok second I pick up all my furniture get it home set it up everything is fine until the coffee table one of the leg doesn’t have the inserts for the bolt to thred into. So I call them the First Lady was super helpful I had to send them pictures done well after that it turns into a nightmare. They never emailed or called regarding the claim photos then finally I call get hold of someone the say they will deliver me a new coffee table and take back the old one but I would be put in a que and they will notify works great if you don’t work. So they give me a time a lot of 1230 to 3 I leave work they show up pick up the old coffee table go to leave and I said hey your supposed to be dropping one off they said no all they had was a pick up so they said you will have to reschedule for delivery. So I sit on the phone with them for about 45 min trying to get something done. Can’t just not work to wait on furniture the lady said she can’t guarantee me a time slot so now I am going to go back down and pick up something again that was broke from them from the start but I will Say this these people do not care about customers their customer service is a joke and horrible. Dont recommend buying anything from them and will not ever go buy something from them again.

Really friendly and helpful people! It took me longer to get there than it was to get my item into my car! And the price of my item was lower than anyone else.

Starting with a great sales lady (Hey Roberta) in Gilbert Showroom and the most efficient delivery persons I have ever had the good fortune to get my AFW experiences have been terrific. Thank you and keep up the good work!

We went there to look for a new bedroom set. We were assisted by salesperson Shawn, who was very knowledgeable, experienced & helpful. He worked with us to determine the best day for delivery. We were called the night before with a delivery window of 7am-9am. The next day the truck was here promptly at 7am. We are so pleased with the quality of our new bedroom, the wonderful customer service from Shawn, and the prompt, timely delivery!

Fast, efficient and good communications the entire process. We are very happy!

Phone number supplied (480-500-4121) does not accept any of my responses (Press "1", Press "2", Press "4") keeps on repeating without transferring you to next menu/person. I found this to be true with the Gilbert, AZ, and Thornton, CO locations. I attempted NUMEROUS times, on 2 different phones - same problem. The time and effort I put into this was totally frustrating and time consuming. If the phone number is defunct, customers need to be aware. I tried texting, private messaging and through Facebook. Finally, on day 3 I get a response with a different phone number to call. Totally unacceptable!

Sales person Joe Harper mislead us and used dishonest tactics to make a mattress and box spring sale. Watch out for those "in their favor" exorbitant delivery and return fees too, you will not get them back. Be forewarned, customer service is very well versed in protecting the sales team and the company, not the consumer.

Love this store they have some of the best deals around and the fact it’s a la carte you can mix things up for a unique style

I love this store, and the employees…. but I hate coming pregnant because I am always the only one who uses the expectant mothers parking and is actually pregnant. Sometimes I can’t even find a spot because people who aren’t pregnant are using all of the spots during busy hours and I have to walk a long distance in the heat. I have high blood pressure while pregnant and walking this kind of distance when it’s hot makes it worse. I just wish they would actually monitor who is parking there. Other than that I love visiting the store when I’m not pregnant.

Amazing quality for the price. Never feels like a used car dealership when I visit the store. We are in love with our sectional. Delivery is very fast, friendly, and efficient. Also, they were on time. Always a great experience with the great people of AFW!

Was approached by different sales people, but felt the most comfortable when JC approached us. He was a pleasure to speak with and was not pushy. Took the time to walk around the entire store with us and we definitely made it worth his time. So if you happen to shop at this AFW Gilbert ask for JC he's the best salesman there in my opinion...

Great delivery prices and furniture prices. Delivery team is outstanding and thorough.

I had a great time going through the store and ordering my bed here. I was told it wasn't going to be ready until the end of July to then have it be ready super early yet when I received it was scratched up on all four sides of the frame and the drawers on the bottom of the frame do not close properly. Also be aware if you tell them it's scratched up 10 min after they built it, the store will say it's breaking in. Here's some pics to see. I wouldn't spend 900 bucks here for this again.

Han Dai was very helpful and a pleasure to work with.

Joan was so good to us that we came back the next week and looked for her specifically. Genuinely something for probably 98% of budgets

A very polite and hardworking person

Reasonably priced furniture and floor staff was very helpful and wasn’t haggling for a sale

I had out of warranty recliner, only bought few months ago warranty was only a month. But management set me up with service as my recliner handle broke, only took a half an hr to fix, thank you Didn't cost to much so had it done was under $50. Thank you AFW

Susie was a great salesperson, very helpful

I had a wonderful experience. I wasn’t 100% sure I was even going to buy the day that I was there. But a gentleman by the name of Michael Hunter walked by and asked if I was having a good day and I said yes we started to speak and then I started to talk to him about the living room furniture that I needed Before I left. I think I spent about $3100 and that’s all great. There was no pressure and I got everything I wanted and it is going to be beautiful when it comes to my house. I want to thank Michael Hunter personally for taking the time in such a busy day. I will be back and ask for Michael Hunter because we are going to be getting two new bedroom outfits. Thank you so much Michael for your kindness. Lori Barr Gilbert Az

Roberta and Julian were such amazing people to work with! Roberta did not hover but was quick and efficient. Julian assisted us with check out! I’m excited to get our furniture in a few weeks!

I don't even know where to begin with this company. I know we will never ever do business with them again and we will be reporting them to the BBB. My husband goes in to find a recliner and picks one. We have it delivered on a Monday and all is fine till it suddenly stops working Friday. Mind you my husband has barely used this. He works all day and so is home maybe 3 hours each evening and it is not all spent sitting. So we call to ask. The customer service guy was already rude, but we stayed patient. We figured we would just get a replacement, but no. They said they will pick it up and then return us the money. As we are setting that up, the customer service explains what we are getting back. They seriously said that they are keeping 80 because of delivery charges. Excuse us? They broke the agreement for services rendered and then would not give us our full return. We waited a week for the refund that we were told was going back to our card. So we call to find out the status. They actually put the refund on our "account" at the company so we could get another item! Again, we were shocked because we were told and made it clear we wanted a refund. So now we get to wait another 3-5 days to get the money back. We spent 600 and they kept 80. This company is a joke!! Do not waste your time or money with them. There product breaks, you will be the one paying for it. You need a refund, you'll also be waiting on that! Just stir clear of this place and go elsewhere.

I love American Furniture Warehouse. Great customer service and the delivery guys were awesome!

Buy a lot of furniture here over the years, without a problem. But yesterday we had 2 pieces of furniture delivered and the delivery guys nicked our wood table bringing it in and installing the legs they left several the bolts loose and didn't even put the bolts in the lower brace it was just laying on the floor like it was bolted. Also the entertainment center was missing paint in some of the cubicles and the shelves were covered with sawdust. Going out to buy bolts and touch up paint now.

Great buying experience. Very quick delivery. Great product for the price.

Great service, quick delivery, quality product

Working with Tomas Sbraccia was great. He was extremely knowledgeable and made this a great buying experience

We found exactly what we were looking for at what we thought was a great price. Our sales representative Johnny Marovich was personable and helpful. The only reason I didn't give a five star rating is because the delivery team seamed a bit careless and busted one of our landscaping lights. They did report it however and three weeks later we're all good. The repair team both at corporate in Denver and from the store in Gilbert who came to the house was thorough and professional. Thank you!

Consistently good service