Aquí todos son muy amables, llegué en domingo a las 8 pm y me permitieron estacionarme y quedarme ahí a dormir, patio muy amplio. El personal de recibo empieza a trabajar a las 5:30 am

I needed a recliner to assist with upcoming surgery recovery. Great selection to choose from, and the one that was perfect for my needs was on sale, so we bought two! Delivery scheduled faster than expected! Trevor and Joe delivered them right on time. They were professional, efficient and courteous. Great experience!

Aldine "Dee" helped my husband and I figure out a bedroom set that would work best for our specific needs. She is extremely sweet and does not push or make you feel pressured into a decision or purchase. We highly recommend her to anyone shopping at American Furniture Warehouse.

Susie taylor was so helpful and not pushey. I have been buying furniture from afw since denver when i live there 26years ago.wont go anywhere else

Amazing service! I worked with Dennis and will continue to do so for any future needs I have!!

Great customer service and advise … Thank you so much 😌😊

Tyler & Joey were nothing short of amazing!!! Well done and thank you both so much for a smooth transition and transaction… Fields Family

Great service from showroom to delivery to my home! I will be back for more purchases. Great quality furniture! All wrapped nicely. I'm doing some renovations so nothing is unwrapped yet. Thank you Austin!

Start to finish outstanding service. Everyone pleasant & helpful. Couldn't be happier!

Love this place. Huge selection of high quality and reasonably priced furniture that is actually worth your money, which is surprisingly hard to find anymore. We were looking for a bed set for our new home but weren't sure about the nightstands that matched with the frame, so we asked the sales person if there were any other matching nightstands that would go with the set. There weren't any from that exact set but he was kind enough to move nightstands from different sets that were similar over to that one for us to see if we liked them. We also usually only come in later around closing time and there are still plenty of staff around to help you AND they aren't pushy trying to get you out before they close. Outstanding service!

Love this store. Delivery is fast, guys are always professional and friendly.

We had a great experience in the warehouse and with the delivery guys! They were very quick and respectful!

3 years ago I purchased a clearance recliner so I could prepare for my child to be born - today my 2.75 year old and I checked out all of the couches as we are furnishing our new condo. While we didn't commit to anything today, my toddler fell in love with two of the white Tigers that were staged (she carried them the entire time) and when I went to pay for them, the amazing staff comped them and told us to have a fantastic day. I will absolutely be back to purchase more furniture, and I can't say thank you enough for the hospitality and for making my toddler's day. She hasn't let go of her tigers since we left the store!

I like the fact that they have an array of furniture for every budget. The staff is friendly & aren't pushy like a lot of furniture places. Definitely recommend.

Lots of options and great prices.

Good quality furniture for less. This is one of my favorite places to get furniture in Arizona. I've bought so many things here and after years of use they are in great shape.

Slipped my mind to ask the two gentlemen their names but they were awesome and very polite. They brought up my couch set with care and very quickly no more than 20 min they were here! Definitely will continue getting my furniture delivered with AWF.

Delivery was just as AFW said it would be. The drivers were the BEST very pleasant and careful!

Customer support beyond compare I just deleted a negative review about a purchase that was caused me severe medical issues that are still continuing. I am a disabled veteran dealing with cancer issues. I stopped in this place to complain after writing my review due to my dissatisfaction but I must say it was completely turned around by the support of the manager that runs this place took 100% total accountability understanding my situation and setting it up so that I could use half of my purchase price in order to purchase a new couch this was so unexpected yet refreshing in the same manner as to the way that Sue the manager there responded to my issue and the support that she has offered my goodness I would never ever after her support. Have anybody go to any other place within the United States to purchase their furniture? I could say this with confidence and support for Susan and her team for the excellent and I do mean excellent customer service response. There’s not a company in the United States that I would expect ever to react like this and yet Sue stood up and did what was right not only for a disabled veteran but for the customer service which is beyond compare I do not carry any more negative thoughts about the situation how can you when it is handled with such grace by such a professional manager? I really can’t praise her enough so feel confident in purchasing your furniture from American furniture warehouse I would suggest that nobody ever goes to another place. The prices are great. The Furniture is beautiful and as I’ve said before the support is beyond compare. I truly hope that everybody that reads steps up and supports this company in the way that it has supported our veterans I could keep going but as I stated earlier I am not well and this is currently all I have in Me. I hope I got my point across the next time you need a piece of furniture go to this place with confidence and security knowing that they have your back in any issues that occur during the purchase process or the warranty. I would like to use this review to tell Sue the manager thank you for being the best of the best. I need to add to this for the salesman Zach again outstanding beyond compare support his persona really made my new purchase easy relaxing and enjoyable. He really was there for me even when I had an issue with my cancer issues he did not make me feel awkward in any way and I was having a really hard time he supported me in the hydration that I required at the time without a second thought I could actually tell that he genuinely cared I know from experience this is not always the norm so thank you Zach for your excellent knowledge and supporting my purchase and your caring personality which made that day though very difficult much better than it would’ve been. I suggest in the future when you enter the store seek him out I know for sure you’ll be happy he definitely made this disabled veteran have a very positive purchase experience

SWIFT TransMex, puedes llegar antes, es drop. Si llegas en la noche hablas por teléfono para que abran la reja. Está de volada.

Customer support is too notch! We bought furniture for every room in our house. Had a couple issues with the recliners and a service was scheduled to address it promptly. Highly recommend AFW!

Gina was super amazing!!!

Good furniture store with collection

Jennifer "DIANE" Wood is the sales agent you need to check out. She is down to earth, and has a very good customer service record. She goes above and beyond, like the SEASON sales people. She works hard for the customer. I will buy ALL of my products through Diane whenever I go AFW to buy more furniture. Thank you very much Jennifer "Diane" for YOUR assistance with the two recliners that we received. Thanks again Wendy B

They'd have a higher rating if the phone system worked... Yiu have to go there for ab inquiry or in oyr case, warranty work.

James & Ivan were on-time, professional, friendly and quick. Very respectful.

El señor domenic dao fue una gran persona amable y nos ayudo con todo el proceso le agradecemos demaciado y esperemos y la proxima compra nos vuelva atender domenic dao.

Terrible Customer Service! I am super disappointed with how they responded to a simple issue. The recliner I purchased had a faulty handle at the moment it was delivered and they were QUICK to say that I somehow voided the warranty! The sectional I purchased had a few issues with the fabric and they explained I had voided the warranty. They asked for pictures and I happily sent them and they replied "your warranty is voided". They did send someone out to replace the handle on the recliner but said "that's IT! Don't ask for anything else." Horrible Customer service BUT I do like my sectional and hubby likes the recliner. I wonder why they are so hot to cancel warranties? Why it means so much??

Thank you AFW . the delivery guys they don't deserve 5 stars but definitely 1 million stars 🤩 we thank you Aron And Quaid .

We had an amazing experience at American Furniture Warehouse, thanks to Domenic Dao! He was incredibly helpful, kind, and made the whole process so easy for us. Domenic is the main reason we ended up making our purchase he helped us on all the processes that we need and what we were looking for, and we were in and out much faster than we expected. We’ll definitely be back for future purchases and will be asking for Domenic again. Highly recommend working with him and we appreciate him so much.

outstanding customer service

If I could give less than one star, I would. Extremely disappointed in the delivery I received on May 3. I was told to take the door off its hinges so they could bring my pullout couch upstairs and put it in the room that I wanted it to go to. When I told them that I could do it and that it would take a minute, they said they didn’t want to wait and they were already behind. Extremely disheartening to hear that. After they left, my boyfriend and I took the door in our house off hinges, Pushed and pulled the pull out couch upstairs, and eventually got it in the room after at least two hours of excruciating labor. I am extremely lucky that both my boyfriend and I are in very good health and we’re able to move the couch with minimal damage to my walls as well as to ourselves. I could not imagine what would happen if I was in someone else’s shoes have to do this task alone. Shame on American Furniture Warehouse for the lack of customer service, we will not be purchasing from you guys again.

Great selection, but not the best service

This place is huge I can't believe we didn't find everything we wanted but we're going back. We need 2 recliners and 2 chairs I know we can get it done.

Great deals staff is very helpful

Beware payment issues. Filed a warranty claim with exchange, their system didn't process correctly and I spoke to 5+ representatives before a sixth one told me they should have only attempted 2 payments but 13 attempts were made so my card was "maxed" with pending charges. Their system still didn't process the exchange correctly and the delivery was not setup correctly. Beware, you will likely need patience.

Found EVERYTHING I needed at a great price. Definitely going back for all my furniture needs!

Monica was amazing, she was so patient and kind, showed us many options and explained everything very well, this was an incredible experience, thank you so much for your service and availability, your store was very clean and organized, Great job!!!😊

Great place for your home furniture and accessories...💯❤️💪✌️

If you're looking to sink into regret and a sagging couch, then this is the place for you. Want chronic back pain as a bonus? Go ahead, shop here. I wouldn’t recommend this place or Ashley Furniture to my worst enemy. And customer service? Don’t insult my time with hollow apologies or bait offers. I already got the courtesy call from a salesman trying to slap a 10% bandage on a broken product. It's a holiday weekend, and instead of resting, I'm wrestling with buyer’s remorse.

The dealivery guys were great, love my new couch!!!!

From beginning to end, this shopping experience couldn't have gone any better. I would like to commend the Sales person Susie at the Gilbert Showroom Store and the delivery guys for their outstanding service! Will definitely shop again!

Extensive furniture collection across a wide range of styles and prices. Much of it for immediate pickup or delivery.

I was extremely disappointed with what they called “white glove delivery.” All the furniture I received was completely unprotected—no wrapping, not even plastic film. Some items were already damaged inside the truck before even being unloaded. I seriously question the professionalism of their so-called “trained delivery drivers.” Customer service called me offering $100–$140 as compensation or to send someone to “fix” it—basically just repainting. I purchased over $15,000 worth of furniture. Do you think I care about $100? The deep scratches went through the surface and into the material—it’s not something a quick paint touch-up can fix. And to make things worse, you can’t even file a complaint in store. They tell you to call customer service, who then just gives you the runaround. For a company claiming to provide premium white glove service, this is absolutely unacceptable.

I am extremely disappointed and angry. I spent $15,000 on furniture from American Furniture Warehouse, and the delivery experience was a complete nightmare. The two delivery workers were very rude and completely unprofessional. They dragged my new furniture across the floor without any protection, treated everything roughly, and even damaged my brand-new wall and door — as you can see in the photo. They had dirty hands and left smudges all over my clean walls, and they didn’t bother to remove their shoes, walking all over my brand-new carpet. One of the beds was already damaged before it was even brought into the house. I asked them to take it back, and they initially refused until I insisted very strongly. This is my new home — I haven’t even moved in yet, and it’s already been damaged. I deeply regret choosing this company and honestly feel like returning everything. Terrible service, completely unprofessional delivery team

Returned my standing desk to costco and got a better one here. Wider, and practical to mount my monitors properly. Got kids room’s furniture and living room sofa sets under $2800. Go treasure hunt🙂

We purchased a futon and the sales rep was great. The delivery team was also exceptional. We have a very tight driveway and the delivery team maneuvered it perfectly. The team was friendly, competent and efficient.

My goodness the delivery team was friendly, fast, and efficient! I didn't even have time to offer them something to drink!

It's a little frustrating going on the weekend. But the weekdays early are the best time for the best service

I was notified the day before that they would be at my location between 9:45 and 1:45 to deliver my furniture. The team of 3 showed up at 10:45 as notified and quickly began unpacking my new sectional. They entered, set up, cleaned up and were out the door in less than 20 minutes. I was extremely impressed with how professional and polite all three guys were. My wife sent them on the road with a small bag of home-made Oreo cookies and cold drinks. I have already been recommending AFM to family and friends and will continue to do so. Great experience.

No pressure, decent staff

1million the best customer service experience thank you

Great furniture for good prices

I'm very disappointed with the attitude of the dealer and the store. I bought a sofa table on April 13th and I heard that it will take two weeks to deliver. However, until now, when it was almost a month, the table had not been delivered and I couldn't hear any explanation about the delay. This is a matter of responsibility between the dealer and the store regardless of the quality of the furniture. At least they don't know that the delay in delivery is not their fault, and it's not the customer's fault. I won't have a deal with the dealer who sold the furniture in my life.

The 2 men that delivered the furniture were kind enough to move my old sofa. Both were extremely polite and professional. They took great care in getting the old out and the new in without any damages.

They delivered my furniture to my home state, set it up and showed me how to work it. Very professional! Great quality. Thanks guys!

The first time going here was recommended by friends. It definitely was an amazing experience; it has so many options, and the inventory was overwhelming! Super huge store and absolutely reasonable prices compared to other places. Was helped by Michael Hunter, an absolutely amazing sales rep. Kind and pleasant to deal with, very helpful. Thanks, Michael! Purchased our bed immediately with his help and knowledge. Will be back again for further furniture!

So 8 years ago my wife and I bought the perfect couch here for our space… wear and tear happens and 8 years forward we literally bought the same couch again! Price was similar reflecting current inflation… now here comes my issue… the delivery…. Old couch was originally delivered w no issues… also removed an hour prior w no issues. So the new couch comes mind you the same exact couch… they say they can make it in the door despite the same couch leaving half hour prior… mind you I’m at work watching this on my doorbell’s camera with my wife at home… they proceeded to try and just drop in the drive claiming they only have 15 min per delivery… and don’t want to get blamed for damage… I get it but they then instruct her to remove the porch light contacting the screen door… so I call my wife watching this at work… she had no mechanical knowledge and could have electrocuted herself on the drivers advise. Store tag is great but one star to the delivery guys

Loved it... Creative, Many sections to choose from, Good prices, Awesome service... 💯❤️💪🙏👍✌️

Every aspect of our experience was better than expected.

SHAWN AND DOM ARE SUPER STARS!!! I met SHAWN first, and he was the finest example of NO PRESSURE sales...super knowledgeable and was "available" but not hovering or pushy...didn't try to be clever or slick...just humble, kind, and ready to help!! He is a natural...knows how to make you comfortable, but relaxed, so you can make the best choice. No flash...all heart! Then I came back to buy, but Shawn wasn't there. I was approached by DOMINIC, who was also NOT PUSHY. He was very helpful, genuine and told me that Shawn would be back the next day, if I wanted to wait for him. I decided to go ahead with the sale, and knew they would split the commission. These are quality sales associates...looking out for each other, and PRAISING each other's assets. You can't go wrong with SHAWN or DOMINIC...ask for them, you won't be sorry!!

The delivery reps (John and Octovio) were very timely and pleasant to work with.

The sale rep are non pushy. There a lot of different pieces of furniture

Checking out mattresses. The staff are a little too pushy. Three folks came to ask if they could help us even before we got to o.the mattress's. Give a gal time to get oriented please. Purchased and had delivered. The delivery guys are great I recommend.

Ralph at the Gilbert, AZ location is truly a rockstar! He was extremely helpful and patient with me while I found the perfect couch. He made the overall experience very smooth and easy. He gave me 5 star service and I recommend him to anyone shopping at American Furniture Warehouse.

Great customer service in store && delivery quick and easy

Definitely will shop here again. The delivery service was so convenient and love that they constantly communicate where they are with their deliveries before heading over. They were quick and efficient with moving things in and building the bed frame for us.

My new blue couch looks Great goes with my new dresser and recliner I purchased a year ago and my house looks Great.

Great Store, lots of employees asking to help you out. I have bought 2 mattresses for our house. A bedroom set, TV and TV stand. Looking to go and shop for living room set next

Elias Sarsar was amazing!! My boyfriend and I are moving into our first apartment and he was a huge help with helping us buy our couch! He was very knowledgeable and made the whole process smooth and easy

Although we did not find what we were looking for, the store did have a wide variety of merchandise. It was nice to be able to see the displays and touch them. Staff is all commission, so several came to us asking if we needed help. Pleasant experience.

Good experience. Plenty of different furniture, styles and decor..bought furniture twice before, both times it has taken months to get it . They don't tell you that it is OUT OF STOCK OR THAT IT COMES FROM ANOTHER STATE...

I don't know where to start.... my husband wrote a review a few weeks ago regarding our executive office set purchase and the extended delay for delivery. AFW team ended up reaching out apologizing for the delay and offered a few "resolutions" . We accepted one of their offers but then we were told the order was backordered again to an even later date; end of April now. I called their corp number last week and spoke to a customer service rep and she advised me that it was not backordered until MID MAY! This clearly agitated me even further because when we made the purchase at the beginning of March we were told no more than 3 weeks. Once the customer service rep advised me it was now pushed back to mid May I asked to be transferred to the store manager of the store I purchased from; Gilbert, AZ. I was not transferred to the store but to another customer service rep. I reiterated everything to this rep and he then informed me that no my items wont be delivered in May but MID JUNE now! AFW can't seem to keep their time line straight. I asked to speak to Gilbert store manager immediately and he told me he will leave a message for the store manager to give me a call back. Here I am 6 days later and I am still waiting for that call. Needless to say this will be the last time I will be purchasing anything from AFW and I will not recommend them to anyone. When we were in store making the purchase I asked MULTIPLE times to see to the store manager due to the timeline because it's an executive office set and it was needed for WFH position and the sales rep refused to bring one to the floor? Do they even have one?

Furniture delivered today. Great experience, great people! Thank the delivery crew!

Di Di was wonderful at helping us find the perfect couch. She was kind, attentive and knowledgeable. She made our experience a great one!

Impressively-sized store with some good prices. I have bought many pieces of furniture from here. I also appreciate that they will deliver pretty much anywhere in the U.S. Making purchases online from AFW has been a different experience for me though.

Have been coming here 10+ years for our furniture needs and no other place we have been to has ever come close. 10/10 recommend for best prices and quality in the valley

Bedroom set and living room set all delivered as promised. There are a few items on back order and were informed of that up front. Great communication with delivery! Loved our sales guy Caleb! We will definitely purchase again.

Purchased several pieces of furniture for our new home in Gilbert. Service and employees are great every time.

Just checking in to see if there has been any action taken on our order. Hopefully the order will be filled prior to the 20th of the month as originally requested. The purchase went well; here's hoping the delivery will, too. Please plan to deliver our order as soon as it comes into the warehouse. Thanks.

Very kind friendly staff